{"id":19,"date":"2026-10-01T20:03:37","date_gmt":"2026-10-01T18:03:37","guid":{"rendered":"https:\/\/br.riequilibriumdemo.it\/?page_id=19"},"modified":"2026-10-01T20:03:37","modified_gmt":"2026-10-01T18:03:37","slug":"resi-e-rimborsi","status":"publish","type":"page","link":"https:\/\/br.riequilibriumdemo.it\/en\/resi-e-rimborsi\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"<p class=\"tb-legal-note\">Last updated: 1 October 2026.<\/p>\n<h2>30 days to change your mind<\/h2>\n<p>You can return any item within 30 days of delivery, even without a reason. Shoes must be new, not worn outdoors, in their original undamaged box and with their tags.<\/p>\n<h2>How to return<\/h2>\n<ol>\n<li>Write to assistenza@suola.it with your order number and the items you want to return.<\/li>\n<li>We send you the DHL label and instructions within 1 business day.<\/li>\n<li>Pack the shoes in their box, inside an outer parcel, and hand the parcel to DHL.<\/li>\n<\/ol>\n<h2>Costs<\/h2>\n<p>Returns from Italy cost 7.90 \u20ac, deducted from the refund. From other EU countries the cost depends on the DHL rate for your zone and is shared with you before shipping. Returns are free if the product is faulty or if we sent the wrong item.<\/p>\n<h2>Refund<\/h2>\n<p>We refund within 14 days of receiving the return, using the payment method of the order. For cash on delivery orders the refund is made by bank transfer to the IBAN you provide. The cash on delivery surcharge is not refundable.<\/p>\n<h2>Size exchange<\/h2>\n<p>To change size, return the item and place a new order: it is the fastest way to secure the right size while the return is on its way.<\/p>","protected":false},"excerpt":{"rendered":"<p>Ultimo aggiornamento: 1 ottobre 2026. 30 giorni per ripensarci Puoi restituire qualsiasi articolo entro 30 giorni dalla consegna, anche senza un motivo. Le scarpe devono essere nuove, non indossate all\u2019esterno, con la scatola originale integra e le etichette. Come fare un reso Scrivi ad assistenza@suola.it con numero d\u2019ordine e articoli da restituire. Ti inviamo l\u2019etichetta [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/br.riequilibriumdemo.it\/en\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/br.riequilibriumdemo.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/br.riequilibriumdemo.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/br.riequilibriumdemo.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/br.riequilibriumdemo.it\/en\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":2,"href":"https:\/\/br.riequilibriumdemo.it\/en\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":1383,"href":"https:\/\/br.riequilibriumdemo.it\/en\/wp-json\/wp\/v2\/pages\/19\/revisions\/1383"}],"wp:attachment":[{"href":"https:\/\/br.riequilibriumdemo.it\/en\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}